Kerr Technology Group uses a secure third party application for remote support. With the Quick Support option a user can download a small program from the Teamviewer web site.
Download and run the Quick Support application and a small window will appear with a computer ID and a password. Call Us and provide that information and we can remote into you computer to assist you.
This is NOT a permanent install. When you close the Teamviewer program all ability to remotely access you computer will end.
The remote utility can be found at the link below depending on the Operating System you are on.